Refund policy

At Gent & Chic, we want every purchase to feel exactly right. If for any reason you are not fully satisfied with your order, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

Items that do not meet these conditions may not qualify for a refund.

To start a return or exchange, please contact our Customer Care team at:

Please include:

Our team will provide further return instructions.

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photos of the issue so we can resolve it as quickly as possible.

If you would like to exchange an item, please contact us first to confirm product availability.

For hygiene and safety reasons, certain items may not be eligible for return if specified on the product page.

Gent & Chic
2020 N Academy Blvd Ste 261 #4728
Colorado Springs, CO 80909
United States

📧 care@gentandchic.com
📞 +1 (719) 555-2847